Refund Policy

Last updated: June 27, 2026

This Refund Policy applies to PRO subscriptions for the EtsyFetcher Chrome extension, billed through Paddle.

1. General policy

PRO subscriptions are sold as recurring digital services. Because access is granted immediately upon payment, we generally do not offer refunds for partial billing periods or for unused time after cancellation.

2. Cancellation

You may cancel your subscription at any time from the extension Settings page. After cancellation:

• No further charges will be made
• PRO access continues until the end of your current billing period
• Your account reverts to the FREE plan when the period ends

3. Refund exceptions

We may issue a refund at our discretion in the following cases:

• You were charged in error or charged twice for the same period
• A technical issue on our side prevented you from using PRO features for an extended period
• You request a refund within 14 days of your first PRO purchase and have not substantially used PRO features

4. How to request a refund

Email help@laodikeia.co with:

• The email address associated with your account
• Date of purchase
• Reason for the refund request

We aim to respond within 3 business days. Approved refunds are processed through Paddle and may take 5–10 business days to appear on your statement.

5. Chargebacks

If you believe a charge is unauthorized, please contact us before initiating a chargeback so we can resolve the issue quickly.

6. Contact

Billing questions? Email help@laodikeia.co.